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Help & Support Center

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Frequently Asked Questions


  • I didn't receive my order

    use the following link to retrieve your order by entering your order ID or your email address Order Tracking

  • I have entered a wrong email

    Contact the support to help you correct your Email Address

  • I couldn't mount my ISO file

    You can download the ISO file reader for exapmle you can use Virtual CloneDrive tool so you can be able to launch the installation of your software

  • Payment failed

    Please make sure to change the internet browser that you are using or simply try another method of payment

  • How to install Windows 10

    This blog may help you to install Windows 10

  • Can I run Windows 10 on my computer

    Please find below the minimum requirement for Windows 10: Processor: 1 gigahertz (GHz) or faster processor or SoC

    RAM: 1 gigabyte (GB) for 32-bit or 2 GB for 64-

    Hard disk space: 16 GB for 32-bit OS 20 GB for 64-bit OS

    Graphics card: DirectX 9 or later with WDDM 1.0 driver

    Display: 800x600

  • Can your license key activate my Windows 10 64 bit

    Our license keys for windows 10 are compatibe with both 64 and 32 bit editions

  • What is the difference between Microsoft Office 2019 Home and Student and Home and Business?

    Office 2019 Home & Student Includes core applications only (Word 2019, Excel 2019 and PowerPoint 2019). However, Office 2019 Home & Business contains core applications plus Outlook (Word 2019, Excel 2019, PowerPoint 2019 and Outlook 2019)

  • I forgot my account's password

    Please click this link : enter your email address in the field and click Reset password.

    You will receive a new password and a link to sign in. You will be able to change the password later.

  • What is the difference between Windows 10 Home and Windows 10 Pro

    There is no big difference between Windows 10 Home and Windows 10 Pro. The only difference is the security of the operating system. Windows 10 Pro is more safe when it comes to protecting your PC and protecting your data.

  • Is it a lifetime license or a subscription?

    Our license keys are a lifetime licenses, not a subscription.

  • Is there any special offer for the purchase of Windows 10 and Office 2019

    Purchase our combo package Windows 10 + Office 2019 and save more money and benefit from our daily deals.