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FAQ

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Frequently Asked Questions


  • I didn't receive my order

    Use the following link to retrieve your order by entering your order ID or your email address Order Tracking

  • I have entered a wrong email

    Contact the support to help you correct your Email Address

  • I couldn't mount open the download file

    You can use ISO file reader Virtual CloneDrive tool so you can be able to launch the installation of your software

  • Payment failed

    Please make sure to change the internet browser that you are using or simply try another method of payment

  • How to install Windows 10

    This blog may help you to install Windows 10

  • Can I run Windows 10 on my computer

    Please find below the minimum requirement for Windows 10: Processor: 1 gigahertz (GHz) or faster processor or SoC

    RAM: 1 gigabyte (GB) for 32-bit or 2 GB for 64-

    Hard disk space: 16 GB for 32-bit OS 20 GB for 64-bit OS

    Graphics card: DirectX 9 or later with WDDM 1.0 driver

    Display: 800x600

  • Can your license key activate my Windows 10 64 bit

    Our license keys for windows 10 are compatible with both 64 and 32 bit editions

  • What is the difference between Microsoft Office 2019 Home and Student and Home and Business?

    Office 2019 Home & Student Includes core applications only (Word 2019, Excel 2019 and PowerPoint 2019). However, Office 2019 Home & Business contains core applications plus Outlook (Word 2019, Excel 2019, PowerPoint 2019 and Outlook 2019)

  • I forgot my account's password

    Please click this link : enter your email address in the field and click Reset password.

    You will receive a new password and a link to sign in. You will be able to change the password later.

  • What is the difference between Windows 10 Home and Windows 10 Pro

    Windows 10 Home has all features that most users need but if you are a professional or you are looking an extra security layer, Windows 10 pro is the right choice.

  • Is there a time limit of my license.

    Our software licenses validity is unlimited in time.

  • Is there any special offer for the purchase of Windows 10 and Office 2019

    Purchase our combo package Windows 10 + Office 2019 and save more money and benefit from our daily deals.